Success Story – Digitalizing service processes with SAP® Field Service Management at Belimed AG

First-class service helps customers improve performance, efficiency and sustainability.

Belimed AG is introducing SAP Field Service Management across the company. As part of the project, processes, tools and workflows were harmonized across the locations and a uniform user interface was created for the service technicians.


The cloud solution is integrated into the existing SAP ECC. Belimed thus achieves a significant increase in productivity and cost transparency in the entire service process and higher customer satisfaction.



The modern cloud solution provides excellent support for over 350 service technicians at 10 locations with a end-to-end information exchange and communication flow. The implemented end-to-end process ranges from order entry in the back office service to planning in disposition and service processing in SAP FSM to invoicing in SAP ERP.




  To the Success Story


# # #


Any statements in this release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. All forward-looking Page 3 of 4 statements are subject to various risks and uncertainties described in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC), including its most recent annual report on Form 20-F, that could cause actual results to differ materially from expectations. SAP cautions readers not to place undue reliance on these forward-looking statements which SAP has no obligation to update and which speak only as of their dates. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.