SAP FSM empowers businesses to deliver exceptional customer experience,
streamline processes, and achieve operational excellence.
FSM starter package
Demo video:
SAP FSM feature highlights
AI-Driven Scheduling:
Leverage artificial intelligence to optimize the scheduling and dispatching of field service technicians, ensuring the right person is assigned to the right job at the right time.
Real-Time Analytics:
Utilize real-time data to monitor field service operations – inside SAP FSM or leveraging SAP Analytics Cloud. Track field service performance metrics and make informed decisions to improve delivery and operational efficiency.
Daily Routes & Optimization:
Enables efficient planning and intra-day adjustment of service routes, minimizing travel time and carbon emissions while maximizing technician productivity and on-time service delivery. Serve the transparency to customer for adjusting appointments and estimated arrival times. Integrate your GIS content, facilitate Google Maps and Street View and real time traffic information.
Mobile Working everywhere at every time:
Provide technicians with mobile applications that offer complete access to job details, checklist & forms, materials management, guided workflows confirmation and digital signature capabilities, enhancing productivity in the field.
Efficient Workforce Management:
Manage your internal workforce as well as your external partners & service provider on one platform. SAP FSM Crowd Partner Ecosystem accelerates seamless collaboration with external partners, ensuring efficient and transparent workflows & in-time feedback for commercial.
Learn more about SAP FSM
proaxia is the globally leading implementation partner for your SAP FSM initiative – key aspects:
1️. Proven Track Record: FSM Reference Stories since 2011
Proaxia has been at the forefront of SAP FSM innovation for over a decade with far more than 100 go-lives, delivering solutions that streamline complex field service challenges. From dispatching to auto-scheduling to leveraging the crowd service model, to smart mobile workflows & form libraries. From standalone, to SAP-integrated to non-SAP integrated: we delivered and supported cutting-edge implementations that redefine service excellence until today.
2. Mapping Best Practices to your Requirements
Every business is unique, and your FSM implementation should reflect that. A cloud solution defines standards and cross-industry frameworks. Proaxia’s approach combines industry’s best practices, cloud aligned implementation with a deep understanding of your specific requirements to:
3️. Innovations & Accelerators for SAP FSM
proaxia is part of the SAP FSM solution by the proaxia FSM Cloud Connector. PCC is integrating SAP S/4HANA as well as SAP ECC covering all common scenarios on new Service Order Management (Pure & Advanced), Customer Service, Plant Maintenance Production Orders, PS Network Plan & WBS Elements and proaxia VSS .
proaxia develops FSM extensions and complementary solutions to meet the unique requirements from various industries as accelerators public available and private extensions for your company or company network.
4️ Trusted Partner with Close SAP Collaboration
As a trusted SAP Gold Partner, proaxia works in close collaboration with SAP to ensure your FSM implementation leverages the latest advancements in the ecosystem. This partnership guarantees:
What do we aim?
Ensuring sustainable improvements in efficiency & productivity for your service teams.
Drive customer satisfaction for your end customers.
Delivering outstanding projects generating long-term value.
What can you expect?
Seamless digitized collaboration between your field staff, dispatchers & backoffice clerks.
Unlocked tools and processes to scale your field service operations effortlessly.
Optimal Total-Cost-of-Ownership for your field service solution.
How do we do it?
Follow a focused Fit-2-Standard approach.
Map proven implementations to your concrete requirements.
Infuse your initiative by best practices and proaxia accelerator solutions.
Your Benefits
Testimonials
WOLFFKRAN
“Everyone has been convinced by this cost-efficient and innovative solution, which is the first step towards business mobilization and accelerated SAP ECC processes”
Kardex Remstar
“We have already managed to cut the time between providing the service and sending the invoice from several weeks to six days on average for more than 50% of customer service callouts.”
Weiss Technik
"At Weiss Technik, we didn’t have any experience with Cloud systems. So it was of course important to find competent consultants who were familiar with the solution and could quickly understand our processes. proaxia and SAP have close ties; the companies worked together to present us with a transparent project approach. These were definitely good reasons to go with them”
HOERBIGER
“Automated monitoring, reporting and billing have now led to much more transparency. Sources of error were eliminated, and, despite the complex billing model, invoices are issued without delay, paid more rapidly and our liquidity is thus improved”
Bald AG
„I’d say that more than 90 percent of our customers are enthuthiastic about the new digital reception process“
Calderys
«For us, proaxia was the ideal partner. Our advantage was being ableto work with a European company with local SAP consultants in Japan and Indonesia. Cultural differences were then no obstacle. proaxia provided excellent moderation of the coordination meetings between the on-site teams and the headquarters.»
Krones Group
“In this way we can plan our business exactly, delivering to our customers on schedule and give binding schedule information at all customer touchpoints. This is a significant factor in boosting customer satisfaction”
Oerlikon Metco AG
“The evaluation has found that we can save up to 90 minutes per order over the entire workflow, i.e. during service planning, the service technician’s visit and in the back office. Cloud-based SAP FSM accounts for about 45 minutes of the efficiency gain per order.”
Feintool Technologie AG
„Implementing the mobile FSM solution has helped bring about several improvements. In a nutshell, you could put it like this: Less work – better data quality – shorter processing times – better cash flow”
Contact us:
proaxia consulting group ag is an international management consultancy firm
with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.
Drop us an email: info@proaxia-consulting.com
or use our contact form