Your business success increasingly depends on how your customers perceive your company at the various points of contact. Before, during and after a purchase, your customers expect excellent service, especially from field service.
This is why your service organization is the key to the success of your customer-related activities. Ensure that not only your equipment in the field but also your service processes are efficient and powerful.
With SAP Field Service Management (SAP FSM) you can provide excellent service during the entire customer relationship, ensuring completely satisfied customers.
Apply new technologies such as mobile applications or artificial intelligence in the cloud for innovative service concepts and a more flexible service organization.
Being quick, efficient and effective – that’s how you increase your company’s productivity and revenue.
Would you like to reorganize your service organization workflows and benefit from innovative solutions? Our experts support you in doing so.
Our consultants are experts for FSM solutions. They know how SAP C/4HANA, SAP Service Cloud and SAP Field Service Management interact and how to integrate with SAP ECC and SAP S/4HANA from scratch.
Since 2011 we at proaxia have been a strategic development partner for the integration of the SAP FSM solution (previously Coresystems) and have implemented FSM in many customer projects.
“By developing the FSM Cloud Connector, we have resolved the complex task of integrating a highly standardized cloud solution with highly customized ERP solutions.”
Peter M. Brak, proaxia Head of FSM Consulting
The SAP-FSM Cloud platform supports a smooth information exchange and communication flow even in organizations with complex structures.
From order registration in the Backoffice service, planning in the Disposition service and service processing in SAP FSM, to invoicing in SAP ERP: integration and a consistent end-to-end process lead to substantial gains in service efficiency.
SAP Field Service Management is made available in the SAP Service Cloud as an SaaS application, and offers the very same features offline in all mobile applications.
The SAP FSM Cloud Connector ensures seamless integration of SAP Service Cloud and SAP ERP suites. It is the key component for the integration of SAP FSM in SAP ECC and SAP S/4HANA CS. The SAP FSM Cloud Connector can be adapted flexibly and ensures seamless data exchange between various systems.
The SAP FSM Cloud Connector is included in the SAP FSM license.
Jump-start your Field Service Integration with SAP FSM and S/4 HANA or ECC (CS or PM) for seamless end-to-end processes.
Go for a quick implementation of integrated SAP Field Service Management with our proven SAP Qualified Partner-Packaged Solution that includes all components you need to successfully digitalize your service processes – the basis for efficient services that meet your customers’ needs.
“Everyone has been convinced by this cost-efficient and innovative solution, which is the first step towards business mobilization and accelerated SAP ECC processes”
“We have already managed to cut the time between providing the service and sending the invoice from several weeks to six days on average for more than 50% of customer service callouts.”
"At Weiss Technik, we didn’t have any experience with Cloud systems. So it was of course important to find competent consultants who were familiar with the solution and could quickly understand our processes. proaxia and SAP have close ties; the companies worked together to present us with a transparent project approach. These were definitely good reasons to go with them”
“Automated monitoring, reporting and billing have now led to much more transparency. Sources of error were eliminated, and, despite the complex billing model, invoices are issued without delay, paid more rapidly and our liquidity is thus improved”
„I’d say that more than 90 percent of our customers are enthuthiastic about the new digital reception process“
«For us, proaxia was the ideal partner. Our advantage was being ableto work with a European company with local SAP consultants in Japan and Indonesia. Cultural differences were then no obstacle. proaxia provided excellent moderation of the coordination meetings between the on-site teams and the headquarters.»
“In this way we can plan our business exactly, delivering to our customers on schedule and give binding schedule information at all customer touchpoints. This is a significant factor in boosting customer satisfaction”
Oerlikon Metco AG
“The evaluation has found that we can save up to 90 minutes per order over the entire workflow, i.e. during service planning, the service technician’s visit and in the back office. Cloud-based SAP FSM accounts for about 45 minutes of the efficiency gain per order.”
Feintool Technologie AG
„Implementing the mobile FSM solution has helped bring about several improvements. In a nutshell, you could put it like this: Less work – better data quality – shorter processing times – better cash flow”
Weiss Technik relies on proaxia support for its transformation project
proaxia has acted as a counselling and implementation partner during the implementation of SAP Cloud for Sales and of SAP FSM.
In this video, Weiss Technik staff report on the digital transformation of the service process with SAP FSM.
IEP Technologies, a branch of the HOERBIGER group, selects proaxia as their partner for the implementation and integration of SAP Field Service Management with SAP S/4HANA CS and roll-outs in three countries.
Burke Desaultes, VP of Aftermarket, IEP Technologies, talks about the implementation of SAP FSM.
Feintool is a global technology and market leader in fineblanking and a global provider of fineblanked, formed and punched sheet metal components of premium quality and utmost efficiency.
With SAP Mobile Field Service Management the company optimized their service processes. Processing times, from when a service was provided until it was invoiced decreased, service technicians are better supported and relieved of administrative tasks, and data quality considerably improved.
SAP Field Service Management (formerly Coresystems) represents a core component of the SAP Service Cloud under SAP C/4HANA, the suite for CRM and the Frontoffice service.
SAP C/4HANA seamlessly supports all customer-related front office activities, while orchestrating a unique view of the customer across all applications. The SAP Service Cloud is an inherent part of SAP C/4HANA and consistently supports all service-related business models.
The user-friendly solution supports you in optimizing the field-service organization and making your service process digital from end to end.
The major components are AI-supported Workforce Management for personnel and deployment planning, Field Service Mobility for supporting field service technicians, Customer Self Service for swift communication with the customer, and remote services as well as the Crowd Service for the integration of resources from outside your organization.
Workforce Management enables automated personnel allocation and deployment planning in real-time – for your own staff members and for Crowd Service. In this way you can assign available resources efficiently, boosting productivity while minimizing costs.
During travel, Field Service Mobility supports your service technicians via iOS, Android and Windows Apps compatible with various mobile devices. The mobile applications offer an extensive overview of all service-relevant information such as orders, customers, contacts, installed machines and service history.
In this way your technicians can access all essential information anytime during travel – online and offline. Working in real time saves valuable time.
The customer portal provides your customers with a number of self-service options, enabling them to reserve a service appointment online.
Using QR codes, the customer can swiftly send product or equipment information to your service department. Your technicians are then ideally prepared for the customer appointment.
With the Crowd Service solution, you can build an extended pool of technicians that includes staff members, partners and freelancers.
To respond in real time, the critical factor is often the availability of service technicians. In a pool of “crowd workers”, there is always someone with the appropriate skills available for deployment.
Using powerful AI tools, you can plan the service requirements in real time. Technicians receive their orders promptly via the mobile application and may even be able to complete the job using their mobile devices.
proaxia consulting group ag is an international management consultancy firm
with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.
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