SAP FSM empowers businesses to deliver exceptional service experiences,
streamline processes, and achieve operational excellence.
In the words of our customer
DB Communication Technology
Optimized Scheduling and Dispatching:
Optimize scheduling and dispatching with advanced algorithms
and real-time data, ensuring efficient job assignments.
Improved end-to-end service Experience:
Provide real-time updates to all service stakeholders and mobile access
for technicians, enhancing communication and customer satisfaction.
Increased Productivity and Cost Savings:
Automate operations and get real-time analytics,
boosting productivity and reducing operational costs.
Empower Your Field Service Team with SAP FSM and proaxia’s Guidance
SAP Field Service Management (FSM) is a cloud-based solution that enables businesses to efficiently manage and optimize their field service operations, including scheduling, dispatching, and real-time monitoring of service operations. Designed to manage the most complex service scenarios, it allows you to deliver exceptional customer experience, streamline processes, and achieve operational excellence.
Since 2011, proaxia has been at the forefront of integration projects with SAP ECC and S/4HANA through the proaxia Cloud Connector. Our expertise extends to developing innovative extensions like the FSM Component Manager and TeamViewer XAssist extensions, which further enhance the capabilities of FSM and provide comprehensive support for complex service environments.
Your Benefits with SAP Field Service Management
proaxia – Your Partner
In today’s fast-paced world, Original Equipment Manufacturers (OEMs) must provide exceptional support to their end-customers. A seamless repair and maintenance process is crucial for outstanding field service operations, directly impacting customer satisfaction and loyalty. Here’s how proaxia can revolutionize OEM support through integrated digital solutions:
By leveraging these digital solutions, proaxia offers OEMs a comprehensive toolkit to enhance service operations, ensuring end-customers receive timely, effective, and transparent support. With expertise in developing the first integration of Field Service Management and SAP ECC 6.0, proaxia is a trusted implementation partner for many productive FSM installations with SAP integration. Our innovations include developing the Cloud Connector for integrating FSM and SAP ECC, and further enhancing it for SAP S/4HANA.
Embrace these innovations to transform challenges into opportunities for growth and customer satisfaction. Let’s discuss leveraging your SAP landscape to create a more connected, efficient, and customer-centric service ecosystem.
Sebastian Behne
Head of Seamless Service Consulting
Our Services
proaxia specializes in evaluating, implementing, and integrating the SAP Field Service Management (FSM) solution within your organization, ensuring a smooth global roll-out. Our comprehensive services include:
- Scoping Workshops: Conducting detailed requirements engineering and fit/gap analysis to integrate a standard FSM solution tailored to your needs.
- Process Design and Implementation: Crafting and executing end-to-end service processes to optimize your field service operations.
- Consulting and Development: Offering expert consulting and development support for your FSM implementation projects.
- ERP Integration: Seamlessly integrating the SAP FSM solution with your existing ERP systems, SAP ECC or SAP S/4HANA.
- Global Roll-Outs: Managing and supporting global roll-outs of the FSM solution to ensure consistency and efficiency across all locations.
With proaxia, you can ensure a successful FSM implementation that enhances operational efficiency and customer satisfaction
Integration
The SAP-FSM Cloud platform supports a smooth information exchange and communication flow even in organizations with complex structures.
From order registration in the Backoffice service, planning in the Disposition service and service processing in SAP FSM, to invoicing in SAP ERP: integration and a consistent end-to-end process lead to substantial gains in service efficiency.
SAP Field Service Management is made available in the SAP Service Cloud as an SaaS application, and offers the very same features offline in all mobile applications.
The SAP FSM Cloud Connector ensures seamless integration of SAP Service Cloud and SAP ERP suites. It is the key component for the integration of SAP FSM in SAP ECC and SAP S/4HANA CS. The SAP FSM Cloud Connector can be adapted flexibly and ensures seamless data exchange between various systems.
Reference list
Success Story - Tecan
WOLFFKRAN
“Everyone has been convinced by this cost-efficient and innovative solution, which is the first step towards business mobilization and accelerated SAP ECC processes”
Kardex Remstar
“We have already managed to cut the time between providing the service and sending the invoice from several weeks to six days on average for more than 50% of customer service callouts.”
Weiss Technik
"At Weiss Technik, we didn’t have any experience with Cloud systems. So it was of course important to find competent consultants who were familiar with the solution and could quickly understand our processes. proaxia and SAP have close ties; the companies worked together to present us with a transparent project approach. These were definitely good reasons to go with them”
HOERBIGER
“Automated monitoring, reporting and billing have now led to much more transparency. Sources of error were eliminated, and, despite the complex billing model, invoices are issued without delay, paid more rapidly and our liquidity is thus improved”
Bald AG
„I’d say that more than 90 percent of our customers are enthuthiastic about the new digital reception process“
Calderys
«For us, proaxia was the ideal partner. Our advantage was being ableto work with a European company with local SAP consultants in Japan and Indonesia. Cultural differences were then no obstacle. proaxia provided excellent moderation of the coordination meetings between the on-site teams and the headquarters.»
Krones Group
“In this way we can plan our business exactly, delivering to our customers on schedule and give binding schedule information at all customer touchpoints. This is a significant factor in boosting customer satisfaction”
Oerlikon Metco AG
“The evaluation has found that we can save up to 90 minutes per order over the entire workflow, i.e. during service planning, the service technician’s visit and in the back office. Cloud-based SAP FSM accounts for about 45 minutes of the efficiency gain per order.”
Feintool Technologie AG
„Implementing the mobile FSM solution has helped bring about several improvements. In a nutshell, you could put it like this: Less work – better data quality – shorter processing times – better cash flow”
Weiss Technik relies on proaxia support for its transformation project
proaxia has acted as a counselling and implementation partner during the implementation of SAP Cloud for Sales and of SAP FSM.
In this video, Weiss Technik staff report on the digital transformation of the service process with SAP FSM.
Webinar Video
Implementation of SAP Cloud for Sales
SAP Video
IEP Technologies, a branch of the HOERBIGER group, selects proaxia as their partner for the implementation and integration of SAP Field Service Management with SAP S/4HANA CS and roll-outs in three countries.
Burke Desaultes, VP of Aftermarket, IEP Technologies, talks about the implementation of SAP FSM.
SAP Video
Feintool is a global technology and market leader in fineblanking and a global provider of fineblanked, formed and punched sheet metal components of premium quality and utmost efficiency.
With SAP Mobile Field Service Management the company optimized their service processes. Processing times, from when a service was provided until it was invoiced decreased, service technicians are better supported and relieved of administrative tasks, and data quality considerably improved.
Success Story
SAP Field Service Management – Overview
SAP Field Service Management (formerly Coresystems) represents a core component of the SAP Service Cloud under SAP C/4HANA, the suite for CRM and the Frontoffice service.
SAP C/4HANA seamlessly supports all customer-related front office activities, while orchestrating a unique view of the customer across all applications. The SAP Service Cloud is an inherent part of SAP C/4HANA and consistently supports all service-related business models.
SAP Field Service Management – The Solution
The user-friendly solution supports you in optimizing the field-service organization and making your service process digital from end to end.
The major components are AI-supported Workforce Management for personnel and deployment planning, Field Service Mobility for supporting field service technicians, Customer Self Service for swift communication with the customer, and remote services as well as the Crowd Service for the integration of resources from outside your organization.
Workforce Management
Workforce Management enables automated personnel allocation and deployment planning in real-time – for your own staff members and for Crowd Service. In this way you can assign available resources efficiently, boosting productivity while minimizing costs.
Features:
Field Service Mobility
During travel, Field Service Mobility supports your service technicians via iOS, Android and Windows Apps compatible with various mobile devices. The mobile applications offer an extensive overview of all service-relevant information such as orders, customers, contacts, installed machines and service history.
In this way your technicians can access all essential information anytime during travel – online and offline. Working in real time saves valuable time.
Features:
Customer Self Service
The customer portal provides your customers with a number of self-service options, enabling them to reserve a service appointment online.
Using QR codes, the customer can swiftly send product or equipment information to your service department. Your technicians are then ideally prepared for the customer appointment.
Crowd Service
With the Crowd Service solution, you can build an extended pool of technicians that includes staff members, partners and freelancers.
To respond in real time, the critical factor is often the availability of service technicians. In a pool of “crowd workers”, there is always someone with the appropriate skills available for deployment.
Using powerful AI tools, you can plan the service requirements in real time. Technicians receive their orders promptly via the mobile application and may even be able to complete the job using their mobile devices.
Features:
Contact us:
proaxia consulting group ag is an international management consultancy firm
with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.
Drop us an email: info@proaxia-consulting.com
or use our contact form