SAP Service Cloud

With the proaxia starter package based on the SAP Service Cloud, you can implement end-to-end service processes with ease.

Ensure a quick and easy entry into integrated ticket management with SAP through our proven package solution that takes everything into account to successfully digitalize your customer service process.

Why SAP Service Cloud?

You benefit from complete integration with SAP ERP Customer Service.


With the proaxia starter package based on the SAP Service Cloud, you can easily implement end-to-end service processes.


Omni-channel communication with your customers guarantees an optimized ticket resolution rate and the fulfillment of agreed service levels.


A “state of the art” user experience also increases employee satisfaction – regardless of where they are working.

Customer Service - SAP ERP

Your benefit

Serve your customer requests faster, and
gain a better understanding of their concerns and the processing status

Rely on best practices for your ticket management and improved customer service

Integrate the processing of customer inquiries
into a continuous service process

Proven SAP ERP functionality, such as full cost controlling or material
or material reservations, can still be used completely.

Your advantages with proaxia

Full integration with the SAP ERP Customer Service module


Rapid implementation as a pilot to validate solution approaches


Predefined scope at a fixed price


This keeps both your costs and risks manageable


Our extensive experience guarantees the quality of your solution

Success concept

You benefit from our many years of experience from many FSM projects that we have successfully implemented.

We ensure efficient implementation by combining remote and on-site consulting, tailored to your needs.

Our Services

Our Partner Rainer Sohlemann will be happy to advise you personally.

Rainer-Soehlemann - proaxia CIO Services

Rainer Soehlemann

Head of Discrete Industries