Your customer service – Intelligent, Integrated, and Innovative!
Get a fast and easy start with SAP’s integrated customer service solution for all your customer interactions. Our proven “Seamless Service” approach covers everything needed to successfully digitize your customer service process.
Service excellence with the latest
SAP Service Cloud
Transform your service business with the new AI-powered cloud solution designed to enhance customer relationships and optimize employee collaboration. With the latest SAP Service Cloud, you can sustainably improve your customer service and support by maintaining consistent communication across all channels. Efficiently manage customer and service inquiries within your teams and leverage the latest AI technology to access comprehensive and relevant customer information at any time. Accelerate your service processes end-to-end with prebuilt and proven integration solutions.
Your benefits with the SAP Service Cloud
Increases customer satisfaction and value:
Deliver fully transparent and exceptional service experiences across all channels.
Shortens time to resolution:
Use tools that automate routine tasks and provide access to all relevant information.
Reduces service costs:
Enable seamless end-to-end processes and stay up to date with real-time updates.
Engages employees:
Offer a state-of-the-art solution designed to break down organizational silos for more effective and efficient customer service—from any device, anywhere, at any time.
Supports data-driven decision-making:
Boost your service performance with real-time insights and action-oriented reporting.
Drives continuous improvement:
Rely on a digital platform that supports ongoing productivity improvements and adapts to evolving business needs.
Creates exceptional experiences and innovation:
Promote digital transformation and business model innovation through an integrated service infrastructure.
Functions and features with integrated AI technology
Learn more about the functions and features with integrated AI technology that help you deliver more efficient and personalized customer service – all in the SAP product tour.
Start product tour
Why SAP Service Cloud and proaxia?
What are our goals?
-
- Ensure the full satisfaction of all relevant stakeholders in both business and IT – especially your end customers.
-
- Build a trustworthy, long-term partnership by supporting you from initial alignment and project preparation through implementation, rollout, and solution go-live to operational support and continuous improvement.
-
- Rely on a future-proof solution while ensuring full user acceptance, driving business success with reasonable total cost of ownership (TCO), and guaranteeing seamless integration into your existing processes and IT landscape.
What can you expect from us?
-
- proaxia is a leading partner for SAP Service Cloud with extensive expertise in customer service and support processes as well as in the integration of SAP solutions.
-
- Our team of certified experts brings broad experience with SAP Service Cloud across various company-specific environments and industries – giving you the advantage of both best practices and tailored strategies.
-
- As a trusted partner, proaxia works closely with you and SAP to ensure the success of your project.
-
- We always focus on delivering a consistent end-to-end solution that is tailored to your organization, your processes, and your specific requirements.
-
- With proaxia’s proven methodology, we ensure a seamless implementation process, continuous enhancements as needed, and smooth integrations – especially with proaxia CSS, SAP S/4HANA Service / ECC CS, or SAP FSM.
How do we proceed?
-
- We follow a focused engagement approach: “1. Discover”, “2. Define”, “3. Deliver”.
-
- We deliver tailored projects based on the agreed project scope, timeline, and budget.
-
- We act according to clear principles regarding collaboration, project execution, and architecture.
-
- We rely on proaxia project accelerators and best practices.
-
- We focus on our strengths and experience in customer service and support.
proaxia offers you
Do you have questions or would you like a personal consultation?
Then don’t hesitate to contact us: sales@proaxia-consulting.com
