proaxia Seamless Service

With our seamless service approach, you can increase your ​
service efficiency and customer satisfaction!​

 

We support you in designing and implementing seamless service processes & solutions.​

Our seamless service approach means​

Lay the foundation for a consistent and efficient service experience across all service channels.

A seamless service structure allows for switching between the service channels on demand.

Control your service channels’ allocation and utilization consciously.

Keep both, your customers and your employees, always well informed regardless of the current service channel in use.

Use customer self-services to become more flexible in scaling your customer service resources and capacities.

Achieve a higher “first-call-resolution” rate, prior to field service assignments.

Provide remote services from the customer service backbone.

Establish a central customer service that tracks and controls the service process end-to-end.

Digitize your field service to increase service profitability with a higher “first-time-fix” rate and faster invoicing cycles.

Seamless Service – Our Offering

Setup a seamless service experience with ​

Customer Self-Service for direct service relations with your end customers​

Customer Service for service execution, order processing, and control ​

Field Service for managing service dispatching and intervention in the field​​​

Your Benefits​

Exceed customer expectations

Improve response and resolution times

Assemble new digital services and product offerings

Keep or outperform existing service levels and service agreements

Provide full transparency and direct information retrieval at any time

Improve pre-liminary clarifications as well as information hand-overs for later field use

Increase the service revenue with additional service offers, like service contracts, spare part or refactoring packages

Seamless interaction between customer self-service, customer service and field service across country- and time-borders

We are happy to address your specific needs.​

proaxia – Your partner for seamless service​

What makes us different?​

Extensive and long-term experience in the after-sales and customer service domain with companies in Discrete Manufacturing.

Deep understanding of business requirements and solution approaches for your service organization and processes.

Design expertise in improving customer relationships through individual self-service offerings.

Solution and implementation expertise across all systems that support and optimize your service.

Holistic and results-oriented support throughout your entire service transformation process.

Insights and close collaboration with SAP in the development of industry-specific packages and solution add-ons.

Full-service partner from after-sales and customer service consulting to solution implementation to applications support.

Our Value Packages​

for seamless service based on SAP solutions​

Value package for introducing our customer self-service portal

Technical base​

Basic Use Cases​

starter pack seamless service proaxia

Customer Self-Service Portal​

Value package for introducing SAP C4C Service Cloud​

SAP C4C – SAP ERP integration​

proaxia CS Connector​​

starter pack seamless service proaxia

Integrated Ticket Management​​

Value package for introducing SAP Field Service Management​

SAP FSM – SAP ERP integration​​

FSM Cloud Connector​​​

starter pack seamless service proaxia

Field Service Management​

Do you have any questions or would you like a personal consultation?

Then do not hesitate and contact us!

Dr. Jan Michael Loehe

Principal Discrete Manufacturing

Rainer Soehlemann

Head of Discrete Manufacturing

proaxia supports you in Designing & Implementing Seamless Service Processes

With proaxia’s seamless service approach, you can increase your service efficiency and customer satisfaction!

proaxia consulting group ag is an international management consultancy firm

with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.

 

Drop us an email: info@proaxia-consulting.com

or use our contact form