Lay the foundation for a consistent and efficient service experience across all service channels.
A seamless service structure allows for switching between the service channels on demand.
Control your service channels’ allocation and utilization consciously.
Keep both, your customers and your employees, always well informed regardless of the current service channel in use.
Use customer self-services to become more flexible in scaling your customer service resources and capacities.
Achieve a higher “first-call-resolution” rate, prior to field service assignments.
Provide remote services from the customer service backbone.
Establish a central customer service that tracks and controls the service process end-to-end.
Digitize your field service to increase service profitability with a higher “first-time-fix” rate and faster invoicing cycles.
Dr. Jan Michael Loehe
Principal Discrete Manufacturing
Head of Discrete Manufacturing
proaxia consulting group ag is an international management consultancy firm
with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.
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