proaxia Seamless Service

With our seamless service approach, you can increase your ​
service efficiency and customer satisfaction!​
 

What is Seamless Service ?

proaxia Seamless Service is the comprehensive end-to-end solution that optimises and digitalises the service processes of manufacturing companies. The combination of self-service, support, back office and field service in a continuous process improves the overall performance of the service organisation.
Ensuring full transparency through current and relevant data for all parties involved empowers well-founded decisions and effective measures. Seamless service enhances efficiency and effectiveness, sustainably increasing customer satisfaction and loyalty.

The elements of Seamless Service
The Customer Journey for Seamless Service
Your Benefits​

Exceed customer expectations

Improve response and resolution times

Assemble new digital services and product offerings

Keep or outperform existing service levels and service agreements

Provide full transparency and direct information retrieval at any time

Improve pre-liminary clarifications as well as information hand-overs for later field use

Increase the service revenue with additional service offers, like service contracts, spare part or refactoring packages

Seamless interaction between customer self-service, customer service and field service across country- and time-borders

We are happy to address your specific needs.​

proaxia – Your partner for seamless service​

What makes us different?​

Extensive and long-term experience in the after-sales and customer service domain with companies in Discrete Manufacturing.

Deep understanding of business requirements and solution approaches for your service organization and processes.

Design expertise in improving customer relationships through individual self-service offerings.

Solution and implementation expertise across all systems that support and optimize your service.

Holistic and results-oriented support throughout your entire service transformation process.

Insights and close collaboration with SAP in the development of industry-specific packages and solution add-ons.

Full-service partner from after-sales and customer service consulting to solution implementation to applications support.

Our Value Packages​

for seamless service based on SAP solutions​

Value package for introducing our customer self-service portal

Technical base​

Basic Use Cases​

starter pack seamless service proaxia
Customer Self-Service Portal​

Value package for introducing SAP C4C Service Cloud​

SAP C4C – SAP ERP integration​

proaxia CS Connector​​

starter pack seamless service proaxia
Integrated Ticket Management​​

Value package for introducing SAP Field Service Management​

SAP FSM – SAP ERP integration​​

FSM Cloud Connector​​​

starter pack seamless service proaxia
Field Service Management​
Do you have any questions or would you like a personal consultation?
Then do not hesitate and contact us!

Dr. Jan Michael Loehe

Principal Discrete Manufacturing

Rainer-Soehlemann - proaxia CIO Services

Rainer Soehlemann

Head of Discrete Manufacturing

proaxia supports you in Designing & Implementing Seamless Service Processes
With proaxia’s seamless service approach, you can increase your service efficiency and customer satisfaction!

proaxia consulting group ag is an international management consultancy firm

with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.

 

Drop us an email: info@proaxia-consulting.com

or use our contact form