With our seamless service approach, you can increase your
service efficiency and customer satisfaction!
We support you in designing and implementing seamless service processes & solutions.
Our seamless service approach means
Lay the foundation for a consistent and efficient service experience across all service channels.
A seamless service structure allows for switching between the service channels on demand.
Control your service channels’ allocation and utilization consciously.
Keep both, your customers and your employees, always well informed regardless of the current service channel in use.
Use customer self-services to become more flexible in scaling your customer service resources and capacities.
Achieve a higher “first-call-resolution” rate, prior to field service assignments.
Provide remote services from the customer service backbone.
Establish a central customer service that tracks and controls the service process end-to-end.
Digitize your field service to increase service profitability with a higher “first-time-fix” rate and faster invoicing cycles.
Seamless Service – Our Offering
Setup a seamless service experience with
Customer Self-Service for direct service relations with your end customers
Customer Service for service execution, order processing, and control
Field Service for managing service dispatching and intervention in the field
Your Benefits
We are happy to address your specific needs.
proaxia – Your partner for seamless service
What makes us different?
Our Value Packages
for seamless service based on SAP solutions
Value package for introducing our customer self-service portal
Technical base
Basic Use Cases
Customer Self-Service Portal
Value package for introducing SAP C4C Service Cloud
SAP C4C – SAP ERP integration
proaxia CS Connector
Integrated Ticket Management
Value package for introducing SAP Field Service Management
SAP FSM – SAP ERP integration
FSM Cloud Connector
Field Service Management
Do you have any questions or would you like a personal consultation?
Then do not hesitate and contact us!
Dr. Jan Michael Loehe
Principal Discrete Manufacturing
Rainer Soehlemann
Head of Discrete Manufacturing
proaxia supports you in Designing & Implementing Seamless Service Processes
With proaxia’s seamless service approach, you can increase your service efficiency and customer satisfaction!
proaxia consulting group ag is an international management consultancy firm
with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.
Drop us an email: info@proaxia-consulting.com
or use our contact form