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Support Contact

proaxia Hotline Customers with support contracts can reach us on:
Hotline Germany:
+49 (0)911 2 379 379
Hotline Switzerland:
+41 (0)56 418 20 88
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Seamless Service

Thanks to digitization, seamless service processes fully integrate the customer.


With our comprehensive expertise and many years of experience, we support you in optimizing and implementing them.

Seamless Service – Our Offering​

With our support, set the foundation for a seamless service experience with Customer Self-services, to Customer Service Execution and Service Order Processing, to Service Dispatching and Intervention in the field.​

Seamless Service – Advantages & Opportunities​

Seamless action between customer self-service, customer service and field service across country and time borders

Improving response times and service levels with the help of an end-to-end service process

Satisfying customer expectations

– Offer of self-services for direct information retrieval at any time

– Provision of additional digital services / product offerings

– Improved preliminary clarification and information provision for field use

Increase in service revenue through new offers (spare parts, refactoring, new business, etc.)

proaxia supports you in Designing & Implementing Seamless Service Processes

With proaxia’s seamless service approach, you can increase your service efficiency and customer satisfaction!

Our cross-service channel approach means:

The service channels (self, customer, remote and field service) can be better served, and their utilization and shares can be consciously controlled

Regardless of the service channel, both customers and all employees at the manufacturer (OEM) can always be comprehensively informed

With the addition of self-services, scaling in service can become more independent of customer service capacity

Customer service is central to service control and remote solutions, especially to achieve a higher ``first call resolution`` rate, prior to field service assignments

A common basic structure enables flexible switching between the service channels

The basis for seamless, consistent and efficient service processes

We would be happy to address your specific situation.​

proaxia Your Partner of Choice for Seamless Service Processes​

What sets us apart?​

Extensive and long-term experience in the after-sales and customer service domain with companies in Discrete Manufacturing.

Deep understanding of business requirements and solution approaches for your service organization and processes.

Design expertise in improving customer relationships through individual self-service offerings.

Solution and implementation expertise across all systems that support and optimize your service.

Holistic and results-oriented support throughout your entire service transformation process.

Insights and close collaboration with SAP in the development of industry-specific packages and solution add-ons.

Full-service partner from after-sales and customer service consulting to solution implementation to applications support.

Seamless Service

proaxia starter pack for SAP based integrated Service​

Starter pack for introducing a customer self-service portal included

Technical base​

 

Basic Use Cases​

starter pack seamless service proaxia

Customer Self-Service Portal​

Starter pack for the introduction of SAP C4C Service Cloud included​

SAP C4C – SAP ERP integration​

 

proaxia CS Connector​​

starter pack seamless service proaxia

Integrated Ticket Management​​

Starter pack for introducing SAP Field Service Management including​

SAP FSM – SAP ERP integration​​

 

FSM Cloud Connector​​​

starter pack seamless service proaxia

Field Service Management​

Do you have any questions or would you like a personal consultation?

Then do not hesitate and contact us!

Dr. Jan Michael Loehe

Principal Discrete Manufacturing

proaxia consulting group ag is an international management consultancy firm

with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.

 

Drop us an email: info@proaxia-consulting.com

or use our contact form