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Support Contact

proaxia Hotline Customers with support contracts can reach us on:
Hotline Germany:
+49 (0)911 2 379 379
Hotline Switzerland:
+41 (0)56 418 20 88
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Services for SAP Partner

proaxia offers expert support for the SAP FSM Cloud Connector and supports many SAP Partners worldwide in their SAP FSM projects with proaxia’s Protect & Go Services.

proaxia’s FSM Connector Product

and Project experience history

FSM and SAP-Backend Integration Projects since over 10 years

Connector Co-innovation between coresystems (today SAP FSM) and proaxia since 2011 with the first integration of coresystems Field Service Management & SAP ECC 6.0.

proaxia is the intellectual property owner and developer of the “SAP FSM Cloud Connector” for integration of SAP FSM with SAP ECC and S/4HANA (licensed by SAP).

proaxia is implementation partner of many FSM installations with SAP ECC or S/4 Integrations from 10 to 1000+ users.

proaxia offers expert support for the SAP FSM Cloud Connector

and supports many SAP Partners worldwide in their SAP FSM projects with proaxia’s Protect & Go Services.

Protect & Go

Protect your Reputation

ProGo – Protect & Go services are Expert Consulting services, supporting SAP Partners to ensure successful implementation of integrated SAP FSM solution running the SAP FSM Cloud Connector (aka: proaxia connector).

The comprehensive services and the individual expert consulting support offers an end-to-end engagement of technology, business process expertise and best practices that are relevant from the very beginning of the implementation to the end of the final rollout. Accessing the right expertise at the right time can be key for making your deployment a success.

Overall, the ProGo services help SAP Partners achieving a successful integrated SAP FSM implementation project and ramp-up internal Consultant’s SAP FSM integration knowledge.

ProGo Services also support SAP Partners during their presales (Support/review on Architecture, Processes & Feasibility Questions).

ProGo Services are provided by proaxia to the SAP Partner implementing his FSM customer project.

Initial ProGo offering for SAP Partners (free)

Presentation of the SAP FSM ProGo Services / discussion of your requirements (1 hour, free)

Regular ProGo expert call (weekly 1 hour, free) for 2 month after initial presentation

Definition of further ProGo services as required

Protect & Go – Services for SAP Partners

Leverage your SAP FSM Integration competence

Before the Project

Knowledge ramp-up

Individual FSM Cloud Connector Training

Access to FSM Cloud Connector Implementation Documentation

Quarterly Release Webinars: New FSM Cloud Connector Features

Expert Consulting Services as needed: Support/review on Architecture, Process & Feasibility Questions within your Pre-Sales activities

During the Project

Secure the Project

Cloud Connector Installation package: One remote Session to set-up the cloud communication for fixed package price

Expert Consulting Services as needed: Architecture review, Feasibility, regular review call, Customer specific Developments, Enhancement Advisory, Business Rules, Reports, Implementation & Configuration support, Customer specific FSM Scenarios, Quality review, Trainings, Go Live Support etc.

After the Project

Support Production / Enhance

Expert Consulting Services as needed: CR’s, additional scope and new features, Cloud Connector Upgrades, etc.

Application Support for Partners End-Customers: 2nd Level Support (7x24) with SLA, Issue coordination, Monitoring, etc.

Already more than 25 SAP Partner benefit from our ProGo Services for successful FSM project implementation

“By developing the FSM Cloud Connector, we have resolved the complex task of integrating a highly standardized cloud solution with highly customized ERP solutions.”


Peter M. Brak, proaxia Head of FSM Consulting

Do you have any questions or would you like a personal consultation?

Then do not hesitate and contact us!

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proaxia consulting group ag is an international management consultancy firm

with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.

 

Drop us an email: info@proaxia-consulting.com

or use our contact form