TECAN is a highly innovative group. Very early on, they started to digitalize its service processes. As a manufacturer of healthcare supplies, TECAN is subject to strict regulation and therefore has exceptionally high quality and traceability standards applying to maintenance and service.

2019 TECAN started to introduce a new platform to meet the complex business needs and offer potential for future extensions.

The project involved verticalizing services in order to strictly standardize processes and procedures company-wide and thereby promote cross-border service and sustained growth.

In summer 2019, the project started. Beginning in August 2020, the solution was implemented within about 18 months, and in July 2021 the first rollout (to the UK, USA) was successfully completed. Round about 350 service and helpdesk employes are using the application.

„Our main goal is to get ready for the future. To me this meant building a solution that would support the planned transition to SAP S/4HANA without any problems and would be open for integration of innovative technologies such as IoT or virtual reality. As we have a powerful SAP landscape, investing in an SAP solution was an obvious choice also for service, and we recognized SAP Field Service Management as a suitable modern cloud solution.”

“proaxia is a partner that is a perfect match for us in terms of approach and mindset.
It was excellent teamwork. proaxia’s many years of experience in the FSM environment were of course a great gain for us! We will certainly continue our partnership.”

Andreas Hamann, IT Project Manager Customer Services / Project Management IT, TECAN
Ulrike Pfeiffer, Global Head of Service Operations / Project Management Business, TECAN

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