Some of our Top Inspirational Success Stories to understand the impact of our projects.
EOS Service Cloud and proaxia Seamless Service
EOS is the world’s leading technology provider for the industrial 3D-printing of metals and plastics. They offer responsible solutions all over the world based on additive manufacturing (AM). The company was founded in 1989 to combine highquality production efficiency with groundbreaking innovations and sustainable practices. Their industrial 3D-printing solutions enable their customers to be successful. As their solutions provide access to a holistic portfolio of services, materials and processes.
Success Story – TECAN empowered by SAP® Field Service Management
The project with TECAN involved verticalizing services in order to strictly standardize processes and procedures company-wide and thereby promote cross-border service and sustained growth.
In summer 2019, the project started. Beginning in August 2020, the solution was implemented within about 18 months, and in July 2021 the first rollout (to the UK, USA) was successfully completed. Round about 350 service and helpdesk employes are using the application.
Intuitive app for construction site reporting
The Cellere group decided to radically simplify the path along which data travels from construction sites to SAP. iPads replaced the PCs. The intuitive construction site app tailored to meet users’ needs enables mobile data recording directly in the SAP system. The app readily supports the digitalization of additional processes, including the use of measuring instruments via bluetooth interface.
Digitalizing service processes from beginning to end
The modern cloud solution based on SAP Field Service Management implemented at Belimed supports over 350 service technicians at 10 locations with a continuous flow of information and communication. The implemented end-to-end process starts with order registration in the back office service, continues with planning in the disposition service and service processing in SAP FSM, and finishes with invoicing in SAP ERP.
Integrated processes and innovative solutions for digital sales and digital service
Oerlikon Metco has introduced the SAP Field Service Management (SAP FSM) cloud solution for the management of service processes. SAP FSM is fully integrated with SAP ERP and supports the comprehensive end-to-end process.
Quality, precision and reliability in service
With Mobile Field Service Management from SAP, the international technology company Feintool has optimised its service processes together with proaxia. Processing times, from when a service was provided until it was invoiced decreased, service technicians are better supported and relieved of administrative tasks, and data quality considerably improved.
Integrated process from machine to invoice
HOERBIGER has redesigned the service business of wellhead compressors and has automated vital processes. The project comprises the entire process and IT integration from recording operating data to invoicing. proaxia realized the complex business logic using Internet of Things and Cloud Computing technologies and fully integrated with SAP ERP (ECC) and SAP Cloud for Customer (C4C).
Sustainable partnership for SAP® rollouts
For managing and planning its business resources, Calderys relies on SAP® ECC 6.0. Since 2013, Calderys has, together with proaxia, successfully implemented three rollout projects involving corresponding local adaptations of the main office solution.
Innovative products – first-class sales processes
As an international company with discerning clients in the capital goods market, Weiss Technik places great importance on fine-tuning its sales processes and continuously improving them. To support the sales organization in the best possible way, Weiss Technik decided to introduce the CRM system SAP Sales Cloud together with proaxia.
myCustomer – a SAP-integrated iPad App for the Field Sales Force
The myCustomer iPad app solution from proaxia, which is integrated with the SAP backend system, supports field service employees of Sekisui Alveo, Switzerland in preparing customer visits and enables the simple creation of visit reports directly in the app with storage of the data on the company backend system. Synchronization with the company’s SAP system means that all relevant data is available offline in the app.
Download the myCustomer demo version from the Apple iTunes Store directly onto your iPad.
Mobile Retail Store Order Solution for Small Retailers
The iPad solution developed for SPAR Management AG in Switzerland provides the following benefits for the supermarkets:
Current range always available and no more need for product lists on paper
No manual completion of order forms
Fewer inquiries to SPAR Head Office because current ranges are available at the supermarket
Automatic transfer of order data into the central SAP® Retail System
Increased sales generated by replacement items especially in fruit and vegetables
Smart organization for staff development
The Zomtobel Group commissioned proaxia to develop a lean, customised solution based on Microsoft Outlook and Adobe Interactive Forms and to integrate it with SAP ECC in order to provide centralised support for the annual employee development review process.
Mobile Callout Reports from Service Technicians
WOLFFKRAN stands for experience and competence in the design, construction and use of tower cranes. With its innovative technology and know-how, the company has significantly contributed to the rapid developments in the field of material handling to date.Hence, the Service technicians at Wolffkran use the Coresystems service solution (now: SAP FSM) for their callout reports.
Integrated processes for the Krones spare part business
The company Krones – the market leader for machines and complete lines for the beverage and liquid food industry – was supported by proaxia with various processes that were standardised across plants to enable extensive automation. As a result, Krones achieved considerable improvements: Transparency, speed, lean processes and more safety.
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