SAP FSM empowers businesses to deliver exceptional customer experiences,
streamline processes, and achieve operational excellence.
FSM starter package
Demo video:
SAP FSM feature highlights
AI-Driven Scheduling:
Leverage artificial intelligence to optimize the scheduling and dispatching of field service technicians, ensuring the right person is assigned to the right job at the right time.
Real-Time Analytics:
Utilize real-time data to monitor field service operations — either within SAP FSM or by leveraging SAP Analytics Cloud.
Daily Routes & Optimization:
Enable efficient planning and intra-day adjustments of service routes, minimizing travel time and carbon emissions while maximizing technician productivity and on-time service delivery. Provide customers with transparency to adjust appointments and view estimated arrival times. Integrate GIS content, facilitate the use of Google Maps and Street View, and leverage real-time traffic information.
Mobile Work—Anywhere, Anytime:
Equip technicians with mobile applications that provide full access to job details, checklists and forms, materials management, guided workflows, confirmations, and digital signature capabilities—enhancing productivity in the field.
Efficient Workforce Management:
Manage your internal workforce as well as external partners and service providers on a single platform. The SAP FSM Crowd Partner Ecosystem facilitates seamless collaboration with external partners, ensuring efficient and transparent workflows along with timely commercial feedback.
Learn more about SAP FSM
proaxia is the globally leading implementation partner for your SAP FSM initiative – key aspects:
1️. Proven Track Record: FSM Reference Stories Since 2011
proaxia has been at the forefront of SAP FSM innovation for over a decade, with well over 100 go-lives, delivering solutions that streamline complex field service challenges. From dispatching to auto-scheduling, to leveraging the crowd service model, to smart mobile workflows and form libraries. From standalone to SAP-integrated to non-SAP integrated—we have delivered and supported cutting-edge implementations that continue to redefine service excellence to this day.
2. Mapping Best Practices to Your Requirements
Every business is unique, and your FSM implementation should reflect that. A cloud solution defines standards and cross-industry frameworks. Proaxia’s approach combines industry best practices and cloud-aligned implementation with a deep understanding of your specific requirements to:
3️. Innovations & Accelerators for SAP FSM
proaxia is part of the SAP FSM solution through the Proaxia FSM Cloud Connector (PCC). PCC integrates with SAP S/4HANA as well as SAP ECC, covering all common scenarios in New Service Order Management (Pure & Advanced), Customer Service, Plant Maintenance, Production Orders, PS Network Plans & WBS Elements, and Proaxia VSS.
proaxia develops FSM extensions and complementary solutions to meet the unique requirements of various industries—offering publicly available accelerators and private extensions tailored to your company or company network.
4️ Trusted Partner with Close SAP Collaboration
As a trusted SAP Gold Partner, proaxia works in close collaboration with SAP to ensure your FSM implementation leverages the latest advancements in the ecosystem. This partnership guarantees:
What do we aim for?
EEnsuring sustainable improvements in efficiency and productivity for your service teams.
Driving customer satisfaction for your end customers.
Delivering outstanding projects generating long-term value.
What can you expect?
Seamless, digitized collaboration between your field staff, dispatchers, and back-office clerks.
Unlocked tools and processes to scale your field service operations effortlessly.
Optimal total cost of ownership for your field service solution.
How do we do it?
Follow a focused Fit-2-Standard approach.
Map proven implementations to your concrete requirements.
Infuse your initiative with best practices and Proaxia accelerator solutions.
Your Benefits
Testimonials
Contact us:
proaxia consulting group ag is an international management consultancy firm
with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.
Drop us an email: info@proaxia-consulting.com
or use our contact form