With our seamless service approach, you can increase your
service efficiency and customer satisfaction!
What is Seamless Service ?
proaxia Seamless Service is the comprehensive end-to-end solution that optimises and digitalises the service processes of manufacturing companies. The combination of self-service, support, back office and field service in a continuous process improves the overall performance of the service organisation.
Ensuring full transparency through current and relevant data for all parties involved empowers well-founded decisions and effective measures. Seamless service enhances efficiency and effectiveness, sustainably increasing customer satisfaction and loyalty.
The elements of Seamless Service
The Customer Journey for Seamless Service
Your Benefits
We are happy to address your specific needs.
proaxia – Your partner for seamless service
What makes us different?
Our Value Packages
for seamless service based on SAP solutions
Starter package
Customer Self-Service
Time to Implementation:
4 to 6 weeks
Package price: 19.000.–
Our Services:
Basic setup Self-Service Accelerator for Seamless Customer Experience by proaxia
Exploration and configuration of the customer portal and self-service functionality
SAP Business Technology Platform configuration
SAP C4C Service Cloud and Field Service Management integration
Train the Trainer for Administrators
Go-Live Preparation & Support
Starter package
C4C Service Cloud
Time to Implementation:
8 to 12 weeks
Package price: 60.000.–
Our Services:
Basic setup of SAP C4C Service Cloud for service ticket processes
Exploration and configuration of a standard service ticket process
Standart SAP C4C Connector installation and configuration
proaxia CS Connector installation and configuration
Train the trainer
(Key User)
Go-Live
Starter package
SAP FSM
Time to Implementation:
7 to 12 weeks
Package price: 99.000.–
Our Services:
Project Initiation / Coordination / Fit-To-Standard Scoping
Configuration of SAP Field Service Management Mobile & Smartforms
Standard SAP CPI Connector installation & configuration for S/4HANA Lean Service
Standard SAP FSM Cloud Connector installation and configuration for S/4HANA Service Advanced / CS / PM / PS
Train the Trainer (Key User / IT)
Go-Live
Starter package
Execution Service
Time to Implementation:
10 to 13 weeks
Package price: 89.000.–
Our Services:
Basis setup SAP S/4HANA AES for corrective service
Basis setup SAP S/4HANA AES for preventive service
Basis setup SAP S/4HANA AES for inhouse repair integration
Implementation project according to SAP Activate (scope and responsibilities in detail on request)
Train the trainer (Key User)
Go live
Sebastian Behne
Head of Seamless Service Consulting
Dr. Jan Michael Loehe
Principal Discrete Manufacturing
Rainer Soehlemann
Head of Discrete Manufacturing
proaxia consulting group ag is an international management consultancy firm
with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.
Drop us an email: info@proaxia-consulting.com
or use our contact form