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Support Contact

proaxia Hotline Customers with support contracts can reach us on:
Hotline Germany:
+49 (0)911 2 379 379
Hotline Switzerland:
+41 (0)56 418 20 88
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Support & Application Management

Take care of your customers while we take care of your systems!

Support Contact

proaxia Hotline
Customers with support contracts can reach us on:

 

Hotline Germany: +49 (0)911 2 379 379
Hotline Switzerland: +41 (0)56 418 20 88

proaxia Ticketing System
Logging tickets

Stable performance is essential for ensuring applications environments that optimally support your business. Customer feedback often relates to the great effort required after implementing a system, with ongoing modifications needed to reflect changing framework conditions.

 

Reports and forms are adapted, interfaces monitored, and the system is fine-tuned in response to altered business processes.

 

This time would have been better spent on strategic development.

 

proaxia has a professional support organization to assist our customers extensively, even after project completion.

 

We provide support not only for our own products and solutions and the licenses we issue directly, we will be happy to additionally manage your entire SAP applications environment.

stable performance proaxia
SAP Certified Partner Center of Expertise

proaxia’s support organization has been certified by SAP as a “Partner Center of Expertise”.

Under our Support & Application Management, a qualified team is at your service. Some of our experts have over 20 years’ experience with developing effective software for the entire SAP product range.

 

The service and support organization at proaxia consulting group ag has once again met SAP AG’s stringent certification requirement as a Partner Center of Expertise (PCoE) for mobile solutions in Germany.

Look after your customers, we look after your system - proaxia supports you!

How to benefit from proaxia

Avoid letting daily business take up all your attention and tie up essential resources.

 

Make use of our experts as an extension of your team. Outsource application management services in whole or in part. You choose which services you require and we do the rest – from user and application care and monitoring to periodic adaptation and extension of your solutions and interfaces.

 

Our capacities for development and support are now focused at our location in Poland.

 

You benefit from various advantages:

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Support by experienced and certified consultants and developers in your local language

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Nearshoring in EU countries

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Attractive TCO (Total Cost of Ownership)

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Flexible and scalable services – on-site and remote ensuring optimum cost-effectiveness

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Flexible contract design and convenient Service Level Agreements

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Monthly reporting for the services performed

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A client manager as your single point of contact

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Proven methods and procedural models (e.g. ITSM/ITIL, proaxia Engine)

proaxia – your partner

We support you throughout the entire lifecycle of your applications. Whether you wish to innovate your processes, implement new solutions or require management and support for current applications  we are there for you as your partner for consulting and solutions.

 

Whether you need proaxia solutions, SAP applications, interfaces or customer-specific developments – our experts see to it that your applications function reliably, freeing up resources for strategically developing your business processes and IT functions.

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proaxia offers an extensive, modular portfolio ideally suited to support your daily activities and save time.

You decide the kind of support you need and receive a solution tailored to your needs.

Product maintenance

User support

Error resolution

Planning and implementation of change requests

Test preparation and support

Transport arrangements

System analysis, cleaning and tuning

Application of patches

System upgrading

Learn More

Application Management Systems

The proaxia Application Management Services (AMS) are designed to meet your individual requirements. You can outsource individual Application Management Services entirely or in part.

 

Our focus in AMS is on marketing, sales, service, procurement and logistics services, using SAP standard modules: S/4 HANA, Fiori, SAP Hybris cloud solutions and the SAP automotive solutions Dealer Business Management (DBM), Vehicle Management System (VMS) and Warranty (WTY).

 

Use our experts as your team’s extended workbench!

Application Management Services proaxia

Providing external support for key users to free up internal ressources.

 

2nd and 3rd level support in German, English, French and Italian.

 

Ticket processing with key users.

 

Identification and rectification of faults during normal operations based on the Service Level Agreement (SLA)

 

Documentation and maintenance of the knowledge base.

 

Ongoing monitoring and regular reporting of the SLA compliance level.

Support for complex system environments to ensure optimum utilization.

 

Problem analysis, solution finding and implementation of customizing or enhancements to maximize process efficiency.

 

Proactive improvement proposals to simplify and optimizes processes.

 

Preparation on test scenarios and execution of tests such as regression and integration tests.

 

Transport management, system upgrades and patches.

Functional and technical monitoring of business processes, workflows, interfaces and batch jobs during operation, with controlled escalation in the event of malfunctions.

 

Automation of monitoring tasks.

 

System analysis and tuning.

Design and implementation of customer-specific extensions.

 

Alignment with existing developments.

 

Carrying out change requests

SAP FSM Cloud Connector – Expert Support

proaxia also supports you as an SAP partner if wish to customize the SAP FSM Cloud Connector to meet customer needs and requirements. Or if you need help with architecture audits and checks in connection with the SAP FSM Cloud Connector setup and configuration settings. Or if you just have a question regarding the SAP FSM Cloud Connector.

 

In these cases, our SAP FSM Cloud Connector Expert Support is exactly what you need to help you reliably build your knowledge base whenever you need to.

 

Start now with only 3 steps to go:

 

1) Send your request for SAP FSM Cloud Connector Expert Support to FSM@proaxia-consulting.com

 

2) Return the signed “Frame contract for SAP FSM Expert Support”

 

3) Get access to proaxia Expert Support Ticketing System for ticket creation and Management.

SAP FSM Cloud Connector Expert Support includes in particular:

SAP FSM Cloud Connector installation and connection to SAP ECC or S/4 system

Project Quality reviews.

Support on architecture and feasibility questions within your pre-sales, concept or implementation activities.

SAP FSM Cloud Connector configuration and SAP or S/4 Customization.

Setting up customer specific SAP FSM scenarios and processes.

Others on request.

Frame contracts defines Rates

 

Costs only occur based on proaxia efforts based on Tickets

 

No Tickets – no costs

 

Please contact us for any questions. FSM@proaxia-group.com

SAP Application Support

proaxia has been an SAP partner from the very beginning. Our experts have many years of experience and in-depth expertise in the development and implementation of SAP solutions.

 

proaxia offers an extensive, modular portfolio – including all services to support your daily activities and save time.

 

Your requirements define the scope of our services:

SAP Enterprise Support

SAP Enterprise Support by proaxia includes the following services and benefits for our clients:

 

24/7 support of business-critical processes through our SAP Support Center

 

Innovation and flexible adaptation to ever-changing requirements by making SAP Enhancement Packages and Support Packages available

 

Time-saving response to problems thanks to readily available expert knowhow

 

Efficient change management and quality tests

 

Reduced risk thanks to industry-leading standards that minimize the complexity of your SAP IT system environment and partner applications

 

Less downtime through integrated provision and standardization of diagnosis tools, integration tests and business process monitoring

 

Reduced cost through consistent tools and methods in heterogeneous system environments and through competitive service level agreements, minimizing troubleshooting times

SAP Standard Support

proaxia’s SAP Standard Support assists you in the event of technical problems, or with systems maintenance and ensuring fully functioning systems.

 

You profit from our knowledge about your particular system and have access to all SAP tools and innovations.

CONTACT US

proaxia consulting group ag is an international management consultancy firm

with headquarters in Switzerland and branches in Europe, MENA, Asia and USA.

 

Drop us an email: info@proaxia-consulting.com

or use our contact form