Session 3: 
June 27, 2022 – 11:00-11:45 a.m. CET

How EOS GmbH harmonizes and speeds up their service execution worldwide

Coming from fragmented and historically grown service processes, EOS designed and implemented smooth digital processes with SAP Cloud Solutions.

This allows EOS globally harmonized Service Operations to focus on more efficient troubleshooting and problem resolution. The modern, role-driven user experience enables and fosters an effective collaboration for exceeding employee and customer satisfaction. Now the EOS service teams will have the necessary information at hand to successfully master the global transformation challenges with an integrated service process landscape and a convincing UX.

Speakers:

• Benjamin Mau, Project & Process Manager Service Development, EOS GmbH
• Dr. Jan Michael Loehe, Principal Consultant – Discrete Manufacturing, proaxia consulting group AG

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