First-class service requires continuous innovation. Oerlikon Metco introduces the SAP Field Service Management (SAP FSM) cloud solution. SAP FSM is fully integrated with SAP ERP and supports the process related to the service technician end-to-end.

Globally standardized service processes, a standard company-wide service platform for planners and technicians and the full integration with the SAP ERP solution result in productivity increase in service, increased cost transparency and reduced processing time from intervention to invoicing. Up to 90 minutes per order can be saved as the evaluation has found. Cloud-based SAP FSM accounts for about 45 minutes of the efficiency gain per order.