The proaxia Mobile Service Advisor is a mobile application on the iPad, which is integrated with the Dealer Management System. It can be used to go through the entire dialog directly at the vehicle together with the customer. All data is directly recorded as part of a structured handover process and suitable service or purchase offers are displayed.
Customer benefits include:
Prevention of double entries thanks to integration with backend
Optimization of dialog and customer interaction between the service employees and the car owner
The solution has received a number of accolades, including being named finalist in “Mobile Innovator of the Year” at the SAP Pinnacle Awards.