Increase productivity in dialog reception with Mobile Service Advisor (MSA), a mobile app supporting the dialog reception process, workshop order and customer handover end-to-end.

May 2, 2022: proaxia Vehicle Sales and Service (VSS) 3.0 has achieved SAP® certification under the Co-Innovated with SAP program and is recognized as integrated with SAP S/4HANA®.

“The digitalization of the sales and services processes in the automotive and heavy equipment retail industries is an imperative. The ‘Co-Innovated with SAP’ program has been the perfect framework to co-innovate Vehicle Sales & Service (VSS) – an innovative, adaptable, and reliable solution to help dealerships enable disruptive innovations while being rock solid on business excellence.

The “Co-Innovated with SAP” program helps ensure the quality of the software solution and supports proaxia to productize and market the solution.

We consistently drive further innovations and the digitalization of processes. With VSS 3.0 we focus on the lead to order process, enabling companies to interact very personally and individually with every single customer. At the same time, we are refining the functions to capture as much information as possible from the customer, along with the vehicle and all vehicle-related events. Integration with SAP Digital Vehicle Hub can support fast and agile implementation of apps in the automotive industry and help businesses keep step with the innovations in their business network.”

Dr. Peter Lindtner, CEO, President of the Supervisory Board, proaxia

proaxia VSS – a solution enabling efficiency and innovation

Many of the efficiencies dealers enjoy with SAP were pioneered by SAP DBM, and today with proaxia VSS, we continue to innovate. Based on SAP S/4HANA, the VSS solution provides end-to-end support for every vehicle sales and service process currently in use.

VSS moves forward the digitalization strategies for automotive retailers with an open architecture to support ongoing innovation and disruptive business models. proaxia VSS is part of the SAP’s broader industry cloud strategy covering the entire vehicle sales and service journey, switching seamlessly between on-line and on-site interaction. 

Our vision is to bring you to the future with advanced technologies and best practices within agile, integrated business processes

We create solutions that enable you to:

• Interact very personally and individually with every single customer
• Capture as much information as possible from your customer, about the vehicle and about all vehicle-related events such as services, warranty claims and usage
• Continuously optimize your processes
• Keep step with the innovations in your business network

Digital Sales

Smart lead-to-order process

Digital Sales Workplace (VSS-DSW) supports the salespersons at every step from lead to contract. The system is available 24/7 on any device, with active notifications and easy Digital Sales Workplace (VSS-DSW) supports the sales force at every step, from lead to contract. The system is available 24/7 on any device and features active notifications and easy collaboration, allowing representatives to meet with customers on all channels at any time, while proposing activities according to best practice as well as scheduling and recording events automatically in real-time.

• All steps along the customer journey – online and offline – are automatically recorded and self-documented
• An automated monitoring system alerts salespeople and managers when things are running late or are about to get out of hand
• Event-based goals, which focus the sales force on market best practices and activities that help bring leads to maturity and close deals
• Event-based analytics deliver the ultimate means of applying best practices in every market, combining event sequences with sales results and delivering innovative means of predicting and evaluating sales funnels
• With our clients ranging from medium to very large dealerships and including multi-franchise, multi-branch and even multi-company organizations, we have improved the sales order quantity management system within VSS: in contrast to the previous single unit approach, multi-unit and quantity handling from lead to order in proaxia VSS 3.0 allows you to create more than one unit of measure for the same item, and management and handling of the process steps is intuitive and effective

Digital Service

Increase service revenue and cross-selling/up-selling

proaxia VSS 3.0 provides additional functionalities to support workflows even better.

Increase productivity in dialog reception with Mobile Service Advisor (MSA), a mobile app supporting the dialog reception process, workshop order and customer handover end-to-end.

• Complete vehicle history is displayed
• Option for capturing multiple long texts
• Capability of changing bill-to party
• Vehicle health check enhanced through a warning/suggestion function that allows the service consultant to suggest a repair to the customer

Reduce service and support cost through automation of internal service processes

• Improved UI for correcting the Time Recording of service activities by team lead
• Access more information such as workshop availability early in the process through deeper integration of our Service Resource Scheduling with Vehicle Goods Manager and Service Orders
• Integration with external content management solution allows storage of pictures and attachments from Mobile Service Advisor
• Predefined scenario for Commission Management that supports the automatic calculation of sales commissions and the approval process

Increase Customer Satisfaction

• Service Resource Scheduling supports faster allocation of resources required for demand due to customer walk-in scenario
• Enhanced Credit Limit Check to support full capability of Financial Supply Chain Management (FSCM) integration (risks classes and check rules)
• Full support of Electric Vehicle Information, including power consumption, battery capacity and more

Cross Innovation

Evolving with the SAP ecosystem

• Integration with SAP Digital Vehicle Hub (DVH) enabling storage and sharing of vehicle data throughout the entire lifecycle. This “Digital Twin” provides the master data basis for fast and agile implementation of apps in the Industry Cloud.

Smooth transition path to proaxia VSS on SAP S/4HANA

DBM customers are pleased to discover: the tools for a smooth transition are in place, protecting investments, keeping data history while enabling enhanced VSS capabilities.

SAP DBM customers on SAP ECC can migrate to proaxia VSS on SAP S/4HANA as part of an SAP S/4HANA transition project using tools provided by SAP and proaxia.

The tools to support customer’s DBM enhancements and customization transition from SAP DBM on SAP ECC to proaxia VSS on SAP S/4HANA include the following functions:

• Support of custom code conversion from DBM to VSS for most of the SAP DBM customization processes such as custom code, screens, actions, events, iObject and iObject extensions (may require some manual activity), classes, and data dictionary entries
• Capability of reviewing and comparing original code with converted code before applying changes, and of performing the conversion on the whole package or on a single object with one click; additionally, capability of reviewing list of objects to be converted before performing conversion (like SAP SUM Tool)
• Capability of executing ‘delta code’ conversion to identify changes and capability of performing auto adjustment or manual adaptations (important in dual maintenance for retrofit transports)
• Detailed execution log and error/issues analyses capability

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proaxia reserves the right to modify this document or any presentation related to it, or its own strategy and any future developments, products and/or platforms, orientations or functionalities at any time and without stating reasons. The information contained in this document does not represent any warranty, promise or legal obligation to deliver material, code or functionalities.