As a key cornerstone of proaxia’s seamless service approach, the Customer Self-Service (CSS) solution from proaxia delivers seamless and smooth service experiences to customers of OEMs end-to-end.
proaxia today announced that its Customer Self-Service (CSS) solution is now available on SAP® Store, the online marketplace for SAP and partner offerings. CSS integrates with SAP Service Cloud, SAP S/4HANA and SAP Field Service solutions and delivers seamless and smooth service experiences to customers.
From a business perspective our new cloud solution boosts customer engagements through innovative digital self-services. It redefines customer relationships of manufacturing companies (OEMs) to directly engage with customers, in real-time and through omni-channel interactions. CSS fully extends the SAP Architecture to end-to-end service experiences and is fully extensible to growing requirements, says Dr. Peter Lindtner, CEO of proaxia.
Original Equipment Manufacturers (OEMs) benefit from Increased Service Productivity and Reduced Customer Service Costs as well as Digital Innovations and Fast-Time-to-Value by using CSS’s core modules Ticket Management, Service Appointment Management, and Equipment Management. Further modules are on the CSS Solution Roadmap and individual requirements can be delivered in enterprise extension modules.
proaxia Customer Self-Service is built on SAP Business Technology Platform (SAP BTP) with SAP BTP Extension Suite using SAP Fiori Elements and SAP Cloud Foundry Runtime and integrates with SAP Build Work Zone and SAP HANA Cloud.
SAP Store, found at store.sap.com, delivers a simplified and connected digital customer experience for finding, trying, buying and renewing more than 2,300 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for each purchase made through SAP Store, SAP will plant a tree.
To enable companies to become intelligent enterprises, SAP is expanding its vertical solutions with an ecosystem of industry cloud solutions. These solutions complement the existing SAP portfolio to extend the value of joint customer investments. proaxia is working with SAP to create offerings that meet specific Industrial Manufacturing, Life Sciences, High Tech as well as Automotive industries requirements so customers can achieve positive business outcomes. Learn more at SAP Store.
proaxia is a partner in the SAP PartnerEdge® program. The SAP PartnerEdge program provides the enablement tools, benefits and support to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively.
About proaxia automotive solutions ag
proaxia automotive solutions ag is the solution company of proaxia. proaxia is an international firm headquartered in Switzerland, with branches in Europe, MENA, USA, and Asia. As an SAP Gold Partner, proaxia specializes in processes for sales and service as well as spare parts logistics.
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