proaxia VSS makes processes and technologies available that allow modelling of all potential sales and service scenarios and involving any kind of vehicle, including construction machinery. The emphasis here is on customer experience that is seamlessly positive. This solution supports the sales and service processes used by vehicle manufacturers and sales subsidiaries, vehicle dealers, company vehicle fleets, independent repair businesses and workshop chains.
The integrated management system offers features for new and used vehicle sales, spare parts shops, and for scheduling workshop appointments and managing jobs, including time recording and integrated guarantee management. Numerous business functions optimize specific workflows in service departments and workshops. proaxia VSS additionally allows modelling of specific requirements for regional markets, industry segments and brands.
Even today, customers using SAP Dealer Business Management (DBM) can deploy proaxia DBM|E to enrich their systems with additional functions. The proaxia VSS solution is based on the current 8.10 version of SAP DBM, with proaxia DBM|E providing additional business features. This means the new solution will support transition to the complete array of features as early as late 2020.
Prospects, including an integrated collaboration layer to enhance synergies among workshop processes, digital connectivity with vehicle telematics, and machine learning, will provide impetus for further innovation in future.