The vehicle market is undergoing profound change. Innovative strategies and solutions are needed, to implement new mobility and service concepts while focusing on customer needs and personalized online services.
A broadening perspective, reaching beyond just the vehicle to mobility solutions, is favoring new ecosystems and opening up new sources of revenue. New providers from outside the industry are entering a changing market. Now, what counts is not just superior vehicle technology but more than ever the services relating to vehicle use.
Today’s world is highly integrated, with many actors involved in processes. We integrate all your business partners in your sales and service processes, automating these workflows across companies. This results in flexible solutions that ensure lasting business success.
Service revenues per vehicle drop, as e-mobility transforms after-sales business.
New car sales to private customers are on the decline.
New mobility services and use-cases emerge, as residents of large metropolitan areas demand mobility while not necessarily wishing to own vehicles.
New sales channels, including manufacturer direct marketing, and new forms of sales cooperation are putting pressure on traditional dealer-based business models.
Dealers are increasingly being required to integrate into their systems OEM applications that cover entire sub-processes.
New market participants, including internet portals that support used car purchases, sales and auctions, as well as sales cooperations with non-automotive retailers are factors fueling competition for customers.
Vehicle dealers are under enormous pressure to optimize their traditional business patterns and develop new models in the long term. The key parameters here are how dealers shape customer relationships and automate processes.
Modern businesses dealing in multiple brands require solutions based on an open architecture that can flexibly map business processes – both end-to-end and across companies.
What drives us is the desire to manage complexity and support innovative business models. We wish to redesign your processes, including those shared with other companies, to ensure your growth in the face of a changing market.
Our mission at proaxia is to ensure you effective sales and service processes that tie in the IT systems used by the various key players in your market.
Unique customer experience throughout the sales and service journey through individual services and offers as well as with unmet responsiveness tuned to your customer’s needs.
New business opportunities based on compelling mobility offerings that include pay by use options and provide your customers the joy of driving the latest models.
Servicing cars at any location convenient to the customer be it at home, work or the dealership will boost customer satisfaction. Increasing service revenues by proactively offering service interventions based on analytical insights and predictive maintenance.
Take benefit of IoT Technology to drive the digital business transformation, connecting easily with customers and cars to better understand desires and needs. Individualize interaction switching seamlessly between on-line and on-site.
Best-in-class processes allow to run dealer operations efficiently, optimizing order fulfilment cost, reducing processing time, optimizing inventory. Thus, reducing cost and increasing profitability.
proaxia and SAP have entered into a partnership to jointly develop proaxia Vehicle Sales and Service (VSS).
This integrated, end-to-end solution covers business processes in vehicle sales and service, both for current and planned business models. We work closely with SAP to drive innovation in areas relating to dealer management and service management.
Digitally transformed flexible sales processes
Comprehensive visualization of customers, vehicles and all interactions
proaxia VSS is developed under the Co-innovated with SAP program. Already as of Version 2, this software solution has been certified for integration with SAP S/4HANA, thus meeting the same quality standards as an original SAP product.
proaxia VSS is available in the SAP Store and is part of SAP’s Industry Cloud portfolio for the automotive industry.
proaxia VSS is a complete integrated solution for end-to-end support of business processes in automotive sales and service. It features a superior level of process automation and an open, flexible architecture.
The integrated dealer management system based on SAP S/4HANA comprises all features for new and used car sales, replacement part and accessory distribution, and workshop processes, including: appointment scheduling with customers, time-tracking-based workshop order processing, and integrated guarantee management and billing.
proaxia DBM|E is the ideal solution for all customers who already wish to adapt their SAP Dealer Business Management system to respond to the changes soon expected in the vehicle market, but are planning to introduce SAP S/4HANA only later.
This solution adds new functionalities and components to SAP DBM that help shape a unique customer experience and respond to the specific requirements of regional markets, industry segments and brands.
This is a face-lifted user interface for the SAP Vehicle Management System, featuring innovative process guidance. User views are limited to the data and functionalities relevant to the user’s roles. This allows even complex processes to be managed easily and intuitively.
proaxia consulting group ag is a international management consulting firm
headquartered in Switzerland, with offices in Europe, MENA, Asia and the USA.
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